All St. Mary’s Ecumenical Institute students are protected by the Grievance procedure outlined in the Student Handbook. Distance education students who live outside Maryland have the right to lodge a complaint or grievance if they believe that the Ecumenical Institute has provided false or misleading information, or engaged in fraudulent activity. If a student’s initial complaint to the Ecumenical Institute using the grievance procedure in the Student Handbook fails to resolve the issue, the student may submit a written complaint to the Maryland Higher Education Commission through its State Authorization Reciprocity Agreement (SARA) Complaint Process.